Everyone is influenced by great thinkers and I acknowledge the significant contribution of these individuals who have provided encouragement and mentoring over the years.

Dan Jones and Jim Womack I would like to thank Dan Jones and Jim Womack for continuing to provide both encouragement and mentoring in the difficult journey to transfer lean ideas from manufacturing to services.

Gary Fisher: Aston Business School: for his encouragement, research, analysis, advice and evangelism of the Sense and Respond Approach to managing business.

Joel Cutcher-Gershenfeld: Senior Research Scientist, Sloan School of Management, and Executive Director, Engineering Systems Learning Center
Massachusetts Institute of Technology: I would like to thank Joel for providing thought leadership and access to academic thinking at MIT Boston. And promoting the Sense and Respond concepts within both academic and business circles. In addition over he years he has provided mentoring and coaching on the development of lean and system thinking ideas.

Bernard Marr: Cranfield School of Management, for his encouragement and research into the work of Lean Service. Bernard has been instrumental in developing performance measurement systems that demonstrate the advantages of Sense and Respond.

Roger Camrass: Business Transformation Director Fujitsu. I had the pleasure of working with Roger at Fujitsu. His insights and recognition of the potential contained within Sense and Respond has been instrumental in promoting ideas not only within Fujitsu but evangelising to the business community at large.

Bill Carney: Professor of International Marketing at the Instituto de Empresa in Madrid, and was Visiting Assistant Professor at George Washington University in Washington, D.C: Acknowledging Bill's contribution and advice to our ideas on customer centricity and emerging customer needs. Bill is a mentor who also provides endless enthusiasm and optimism. 

John Seddon: System Thinking Author. I will always thank John for putting me onto the work of Edwards Deming 'Out of the Crisis' and Womack and Jones 'The Machine that Changed the World'., and Shewart. I especially thank him for his early encouragement, mentoring and support at a time when these ideas were still seen as heretical and possibly career limiting. Our early work together set me on a different course of development and investigation. 

Brian Gibbons: Director Focus Motivation. In the 1980s Brian was an inspiration, he provided tools and approaches for coping with my development from engineering into management. He succeed in providing me with a pathway to possibility.